Etihad Careers: Job Vacancy for Reservation and Ticketing Agent (Jakarta, Indonesia)

Etihad Airways has in just under seven years established itself as the world’s leading airline. Set up by Royal (Amiri) Decree in July 2003, we commenced commercial operations in November 2003 and have gone on to become the fastest growing airline in the history of commercial aviation. We are governed by a Board of Directors under the chairmanship of HH Sheikh Hamed bin Zayed Al Nahyan and are led by James Hogan, who was appointed Chief Executive Officer in 2006.

Our main business is the international air transportation of passengers. We also operate Etihad Holidays, Etihad Crystal Cargo and a global contact centre organisation as part of our commercial group. We’re proud to be the National Airline of the United Arab Emirates. At the crossroads between Europe and Asia, our home reflects our commitment to bringing the world closer together as does our highly cosmopolitan staff. We seek qualified candidate for the below position.


Country: INDONESIA
City: Jakarta
Department: Sales
Closing date: 10 July 2011

Job Purpose
Successful candidate will be responsible to optimise all front desk activity with guests lead to potential sales outcomes , ensure Etihad reservations and ticketing policies and procedures are correctly implemented and deliver customer service to exceed guest expectations.

Responsibilities
Your responsibilities shall include but not limited to: 

Efficiently handle guests and their queries, achieve personal targets and contribute to the overall team revenue, yield and volume targets.
Comply with all Etihad reservation policies and procedures and standards of guest service
Attend to guest problems, escalating to higher levels as required.
Keep self up to date on product, service, policies and procedures.
Ensure all monies accounted for and TSR tallies
Correctly log, stock, and store all ticket stocks and properly stock and display all materials.
In a state of flight disruption, liaise with all involved (guests and colleagues alike) in a positive manner and maintain revenue and guest satisfaction requirements.
Handle queues, PTA issues, TODs and re-issues in a timely manner

Requirements
High school graduate with two years airline or travel agency experience in a reservations and ticketing role

Training & Knowledge:

Etihad reservation system*AMADEUS* - courses in reservations and ticketing
Airline advanced passenger tariff and pricing course
Recognized IATA or knowledge in rules and regulation of airline restrictions
Coaching skills
Good written and oral English language skills
Ability to work under pressure and to short lead times
Able to work on own initiative
Good PC skills include Word, Excel, PowerPoint, Internet and Numerate

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