Primary Location: United Kingdom-England-Langley
Job: Marketing/Communications
Organization: Panasonic Avionics Corporation
About Panasonic Avionics Corporation
Panasonic Avionics is the world leader in in-flight entertainment and communications, with most systems installed, most airlines served, and the industries deepest knowledge base, developed with over 25 years of consistent product innovation and committed customer service. Panasonic Avionics Corporation is headquartered in Lake Forest, California, with offices in Bothell, Washington; regional centers in Dallas, Singapore, London, Toulouse, Tokyo, Sydney and Dubai; system production facilities in Osaka; and field service, maintenance and sales facilities worldwide.
Panasonic Avionics Corporation is a subsidiary of Panasonic Corporation of North America, best known by the Panasonic brand name. Panasonic Corporation of North America, based in Secaucus, New Jersey, is the principal North American subsidiary of Matsushita Electric Industrial Co., Ltd. (NYSE: MC) and the hub of Panasonic's U.S. marketing, sales and service operations.
Qualifications
Understanding of Communication systems for aviation.
Strong knowledge of Aviation or related industry.
Excellent written and verbal communication skills.
Excellent negotiation and presentation skills.
Ability to speak with persons of various social, cultural, economic, and educational backgrounds.
Proven experience with problem-solving, decision-making, and multi-tasking to respond to common inquiries or complaints from customers in a professional and timely manner.
Ability to develop and maintain excellent working relationship with customers and internal company departments in order to smoothly and effectively address customer needs.
Working knowledge of Microsoft Word, Excel, PowerPoint, and Outlook.
Assigned to large, complex, high visibility, strategic, or tactically important accounts.
Demonstrated and proven record of success in sales. Viewed as an expert in the field.
Having a wide-ranging experience, uses professional concepts and company objectives to resolve complex issues in creative and effective ways.
Works on complex issues where analysis of situations or data requires an in-depth evaluation of variable factors.
Exercises judgment in selecting methods, techniques and evaluation criteria for obtaining results.
Determines methods and procedures on new assignments and may provide guidance to other account manager positions.
8+ years of account manager experience.
Bachelor's degree in related field or commensurate work experience.
Description
Work with regional Sales team to develops new GCS accounts and/or expands existing GCS accounts within an established geographic territory. Plans and tracks regional customer service efforts in order to provide superior customer service and ensure long term business success. Provides reports to management and customer teams relating to potential opportunities, improvement of products, problem resolution, and corrective action. Develops and maintains excellent working relationship with customers and internal company departments to ensure effective response to customer needs.
· Develop specific GCS customer strategy & acquisition plans for the region.
· Coordinate customer plans with regional sales team
· Manage assigned customer accounts and assists with other customers as directed.
· Develop a foundation for long-term business growth by regular personal contact with customer management in support of promoting Panasonic Avionics Corporation products and services.
· Plan regional customer service efforts in coordination with region to meet customer satisfaction demands and future business growth.
· Manage customer survey activities and satisfaction scorecards. Track customer satisfaction ratings to objectively measure degree of satisfaction.
· Identify deficiencies in either resources or performance in order to work with account team to resolve and win new business.
· Prepare reports and professional presentations in order to communicate potential opportunities and /or problems to customer teams and senior management.
· Provide reports to management, customer teams, and the customer relating to improvement of products, trends, problem resolution, and corrective action.
· Review contractual requirements of assigned customers and ensures fulfillment from the company.
Assist in the development of GCS sales growth, and profit targets for the region.
Panasonic For More Information about Panasonic jobs and apply Panasonic careers online visit :http://www.Panasonic.com/careers or Panasonic Careers
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