Panasonic Corporation of North America, based in Secaucus, NJ, is the principal North American subsidiary of Osaka, Japan-based Panasonic Corporation (NYSE: PC) and the hub of its branding, marketing, sales, service, product development and R&D operations in the U.S. and Canada.
For more than 50 years, Panasonic has delighted American consumers with innovations for the home and business. Panasonic's consumer electronics and technology products range from award-winning VIERA High Definition Plasma and LCD TVs and LUMIX Digital Cameras to ruggedized Toughbook® laptop computers, communications solutions, networkable office solutions, security systems, home appliances, personal care products, components and entire in-flight entertainment and information systems.
Panasonic operations in North America include R&D Centers, manufacturing bases, the highly rated Panasonic Customer Call Center in Chesapeake, VA, business-to-business and industrial solutions companies and consumer products, sales and service networks throughout the U.S., Canada and Mexico. Panasonic Corporation of North America and its subsidiaries and affiliates employ about 12,000 people in the region. We seek qualified candidate for the below position.
Job Title: Technical Support Specialist
Job Number: 1101330
Primary Location: Singapore-Singapore-Singapore
Job Area: Technical Service and Repair
Organization: Panasonic Avionics Singapore Services
Job Description
Description
Provide on-site technical support for assigned customer airlines. Coordinate all phases of technical support activities and facilitate an expeditious and effective resolution for the customer.
On-site support focal for IFE system monitoring and chronic troubleshoots. To audit and supervise all maintenance activities on contracted customer planes and systems.
Build Customer Satisfaction through identification, tracking, reporting, and successfully overcoming all technical/systems related issues for assigned/contracted airlines.
- Provide technical assistance and troubleshoot chronic system defects and issues.
- Responsible for 24hrs, 7 days a week operational coverage.
- Support fly-along programs as necessitated by contractual agreement with the customer or as directed by management.
- Comply with all aviation legal, safety and health regulations.
- Track and champion all chronic technical issues at assigned/contracted airline.
- Monitor all resolutions provided to customers are effective, conform to industry standards, legal conformity, and meets customer expectations.
- Maintain department equipment including vehicles, office equipment and if needed, to coordinate with vendor for repair and servicing.
- Technically support the organization as a liaison between Line operations and other departments.
- Aggressively contribute to the resolution of all in-fleet technical problems, assisting the efforts of affected support and engineering organizations within the Company.
- Diploma in Engineering or equivalent experience with 2 years direct relative experience with IFE programs, software, engineering systems or Airline maintenance.
- Completed aviation approved training with at least 2 years related experience.
- Background in any of the following disciplines: Multiplexing, Token Ring/Ethernet LANs, RF Signal Conditioning and Distribution: Audio/Video Encoding; Microprocessor based controllers; embedded Software; Analog Audio/Video Circuits.
- Possess and demonstrate complete knowledge of MS applications (Windows XP, Office Suite), Linux/Unix and Internet technologies.
- Possess and demonstrate exceptional written and oral English communication skills.
- Strong interpersonal skills and high level of customer service and problem solving abilities.
- Possess a valid state driving license. Existing airside driving permit will be desirable.
- Familiarity with FAR, FAA and CAA requirements.
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