Job ID MBPS-0403829
Job type Full-time Complementary
Work country Australia
Posted 02-May-2011
Work city Melbourne
Job area Operations (all other)
Travel Unknown at this time
Job category Sales
Business unit BusProcessSvcs
Job role General Other Sales
Job role skillset General
Commissionable/Sales-Incentive jobs only No
Job description
limited to:
• Receiving inbound calls (requests for information, assistance, or to
report issues) from clients
• Making outbound calls to existing clients and following up on issues related to product recalls
• Using information databases and tools to resolve client enquires and issues
• Ability to handle client escalations and deal with dissatisfied callers.
• Uses communication skills to resolve customer problems via telephone.
• Interfaces with other support teams to understand issues/problems related to customer support.
• Escalates critical performance, customer and staff issues to Manager or Team Leader of CSC.
• Assume additional responsibilities as assigned by the CSC Manager.
Required Skills:
• Basic PC Skills (Windows 2000, XP, MS Office suite). This position will require basic PC literacy, but is not a technical IT role
• Strong analytical and problem solving skills.
• Professional and helpful attitude
• Demonstrated ability to gain knowledge quickly and develop skills
• Demonstrated ability to follow procedures and directions from supervisors.
• Ability to comfortably liaise with customers at all levels including senior managers and executives.
• Excellent presentation and customer service attitudes.
• Effective communication skills, both oral and written.
• Well organised, logical, and methodical. Able to manage own time.
• Ability to work independently and as part of a team.
• Proactive and able to initiate new concepts.
• Committed to ensuring work practices and procedures are working effectively.
• Team player.
• Previous experience in the Motor Vehicle Industry would be highly regarded
• Fluent English, both verbal and written
Working Conditions:
Normal/flexible office conditions, may be exposed to irregular work hours.
Required
Technical Diploma
English: Fluent
IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
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