Mentor Graphics: Job Vacancy for Strategic Support Manager

The fact that every employee at Mentor has their own story to tell is important in defining who we are. Ours is a culture completely devoted to respecting this diversity and dedicated to using our employees' unique talents to their full potential.


We're results-oriented. Because this is a fast-paced industry, we challenge our employees to set goals, accept responsibility and solve problems. And we reward people for taking on these challenges.


We're also human. MGC maintains a close-knit, roll-up-your-sleeves atmosphere, with programs that encourage our employees to keep learning, take care of themselves and their families, enjoy a bit of the good life, and be actively involved in the communities where we live and work.



Strategic Support Manager \ 50339717


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Job ID: 50339717E2 
Location: San Diego
Skills/Requirements

*This position can be located in Wilsonville, OR or San Diego, CA
You will be an integral team member of the Global Strategic Account team and support the Customer Support Division’s efforts as a member of the Customer Support Division’s Global Strategic Account Support Team, with worldwide responsibilities. 

As a Global Support Manager at Mentor Graphics your primary responsibility is to drive customer satisfaction by managing resolution of business critical post sales issues. Responsible activities include being the single point of contact for escalations, delivery of support value presentations promoting SupportNet and the Global Strategic Support program, drive product usage with on-site CSD resources, training and lunch and learns, etc. and track and follow thru on defects and enhancements critical to the customer being successful. As a GSM you will assist in the deployments of new software releases as well as track the installed base and report on trends. As a GSM you must sustain technical competence in one key product flow that aligns to your accounts. Day to day, you will work extensively with the account team, customer support division, customers, and product divisions.

Qualification

The ideal candidate will have a BSEE or equivalent. Three plus years of customer service / sales experience including two years of on-site interaction with customers. Prior EDA experience with IC background plus extensive program management experience. Excellent written and verbal skills are required. Demonstrated ability to act in a proactive manner without day to day supervision is essential.

Familiarity with one or more EDA technical domains highly desirable: 
•Functional Verification (Questa, 0-In, VCS,UVM, OVM , emulation or equivalent)
• Physical Verification (Calibre DRC/LVS, DFM, or equivalent)
• Lithography (Calibre MDP, OPC, PSM, or equivalent)
• Design-For-Test (TestKompress, FastScan, System Vision or equivalent)
• Analog/Mixed Signal (Advance MS, Eldo, or equivalent)

Candidate must have a desire to learn and desire to support the customer. Enjoys contributing to the success of a great team, be effective at influencing people at any level, and enjoy helping and motivating others to be successful.

Key Qualification areas are:
1. Program Management experience
2. Technical Design Background 
• (Functional Verification/Emulation preferred)
3. Communication Skills / Relationship Skills

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For More Information and apply online visit : Mentor Graphics Careers or mentor.com