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Requisition #: S899740
Location: UNITED STATES.CALIFORNIA.SAN JOSE
Job Title: Customer Solutions Consultant, Advisory Services
Region: US & Canada
Area of Interest: Cisco Services (Formerly Customer Advocacy)
Level of Experience: Experienced - Non Manager
Flexible Work Option: No
Job Description:
It's an exciting time to work at Cisco. Every day we connect people to the network and make it come to life. Whether it's using e-learning to educate students far from city centers or downloading the entire Library of Congress in seconds, our networking technology has not only revolutionized the way people do things, but who they are. People are more informed, more efficient, and more involved. With all forms of communications converging onto the network, Cisco is entering an exciting new era. The concept of the network as the platform for transforming life's experiences is no longer a possibility: It is quickly becoming a reality. And Cisco is leading the experience.
Cisco is always looking to identify talented people, especially experienced Customer Solutions Consultants for our Advisory Services Organization. If you are reading this posting then we may not have an open job in your location right now, however it is highly likely we will in the near future.
If you are interested in working for Cisco in this capacity then please submit your details and CV or resume against this requisition so that when a suitable vacancy arises a Cisco representative can contact you directly.
The Consultant helps customers define their IT strategy and resulting requirements.
Consultant documents requirements and creates a conceptual and logical solution. The solution might include infrastructure, architecture components, process change, governance and industry standard delivery methods that will be used to enact the solution delivery.
Consultant is a key contributor of a team whose goals are to craft and deliver engagements in 3 majors areas:
• Business value justification, Business Case modeling
• Solution architecture & Integration,
• Business/IT process, IT governance, Operations management, Change management.
Consultant contributes to building plans for implementation of the solution. Consultant gains a moderate level of influence and relationships with key members of the customer’s team.
Consultant can work as key contributor of a Program Management Office: crafting transformation management plan, performing Program Management Tasks and providing reporting to senior management team.
Consultant has demonstrated autonomy in Project Management & ability to manage successfully limited and scoped engagements.
Consultant has demonstrated strong knowledge in at least 2 of the 3 major disciplines on consulting profession.
Consultant demonstrates with relevant experience ability to embrace future challenges of Managing Consultant missions / engagements.
Preferred Profile:
• Technical, Internet, Finance and Consultant Practice experience, with significant depth in one or more of the following Industry Verticals: Finance, Retail, Manufacturing, Healthcare
• BS/BA (or equivalent) and above - MS or MBA is preferred.
• 8-10 years working experience in a combination of IT consulting / systems integration and IT role(s).
• A track record of responsibility for managing project and/or functional teams.
• Working knowledge of other functional areas such as finance, legal and risk functions and the roles they play in realizing change within complex stakeholder environments.
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