Etihad Careers:Vacancy for Team Leader

Etihad Airways has in just under seven years established itself as the world’s leading airline. Set up by Royal (Amiri) Decree in July 2003, we commenced commercial operations in November 2003 and have gone on to become the fastest growing airline in the history of commercial aviation.

With Etihad, everyone who flies with us is welcomed as our guest. This simple credo illuminates everything we do, from big things like making sure that our fleet is one of the most advanced in the sky, to small touches like letting you choose the films you watch.

We’re proud to be the National Airline of the United Arab Emirates. At the crossroads between Europe and Asia, our home reflects our commitment to bringing the world closer together - as does our highly cosmopolitan staff. We seek qualified candidate for the below position.

Job Title: Team Leader


Country: UNITED KINGDOM
City: Manchester
Department: Commercial
Closing date: 28 July 2011


Job Purpose
As a Global Contact Centre team leader based in our new Manchester Contact Centre you will be responsible for leading and motivating a team of agents to deliver inspirational service to our guests and maximize sales opportunities. As team leader you will demonstrate a passion for developing the performance of your team and delivering inspirational leadership.

Responsibilities
Your responsibilities shall include but not limited to:
Day to day leadership and management of a team of agents.
Champion inspirational service experiences for our guests.
Mentor coach and motivate all team to achieve sales targets.
Support implementation of new technology and work methods to sustain ongoing improvement.
Ensure team members are briefed during team meetings on Etihad products and services.

Requirements
Successful candidate should be educated to secondary school or equivalent.

Experience:
A minimum of 4 years guest service or contact centre experience. 2 years of which must be with an airline or travel organization. Experience of working in a multi-cultural workplace with a team oriented structure.
Training and Knowledge:
A minimum of 2 years experience of using Amadeus or another GDS for reservations and ticketing processes.
Excellent verbal and written communication skills.
Fluent in English, second or third languages an advantage.
Highly computer literate.
Proficient in the use of contact centre technology including workforce management, quality and monitoring reporting tools
The Individual
A passion for delivering inspirational service and developing people.
Target and results driven.
Ability to operate in a fast moving environment.
A strong communicator and influencer.

Click here for more details and how to apply