Dell Careers: Job Vacancy for Project Program Management Analyst

Dell, Inc is an American multinational information technology corporation based in Round Rock, Texas, United States, that develops, sells and supports computers and related products and services. Bearing the name of its founder, Michael Dell, the company is one of the largest technological corporations in the world, employing more than 103,300 people worldwide. Dell is listed at number 41 in the Fortune 500 list.

Dell has grown by both increasing its customer base and through acquisitions since its inception—notable mergers and acquisitions including Alienware (2006) and Perot Systems (2009). As of 2009, the company sold personal computers, servers, data storage devices, network switches, software, and computer peripherals. Dell also sells HDTVs, cameras, printers, MP3 players and other electronics built by other manufacturers. The company is well known for its innovations in supply chain management and electronic commerce.



For more than 26 years, Dell has empowered countries, communities, customers and people everywhere to use technology to realize their dreams. Customers trust us to deliver technology solutions that help them do and achieve more, whether they’re at home, work, school or anywhere in their world. Learn more about our story, purpose and people behind our customer-centric approach.We seek qualified candidate for the below position.

Job Title: Project Program Management Analyst
Country: Austin, TX
Requisition Number: 11001LQ9

· Management of proactive maintenance customer cases.
· Knowledge base and general understanding of Dell PE / PV environments.
· Knowledge base and general understanding of Dell EMC environments.
· Knowledge base and general understanding of Dell EQL environments.
· Ability to access customer arrays and devices through the Web ex process.
· Ability to assist customers with log collections using the Dell Lasso process.
· Ability to analyze and review log collections.
· Ability to answer and educate customers when inquires are made.
· Manages projects, or specific activities related to projects within given constraints of scope, schedule, budget, and quality through the duration of the project.
· Allocates work among team members and provides guidance on a regular basis.
· Conducts periodic reviews to ensure project is on track and conducts post-project reviews.
· Ensures all project documentation is kept up to date and communicated to the relevant stakeholders on a timely basis.
· Utilizes relevant project management tools, systems, and applications.
· Defines supporting and/or driving process improvements.
· Expanding knowledge of related disciplinary areas
· Broad knowledge within own specialty discipline.
· Deep specialized knowledge in specific aspects of discipline.
· Enhances own knowledge through understanding business trends and objectives.
· Understands and foresees implications of decisions.
· Knowledge of industry and business principles.
· Understands the core business process and purpose of the functional area.
· Places issues in context of organizational and functional objectives.
· In-depth customer knowledge to provide appropriate solutions.
· Develops and applies project management techniques

Qualifications
Management of proactive maintenance customer cases.
· Knowledge base and general understanding of Dell PE / PV environments.
· Knowledge base and general understanding of Dell EMC environments.
· Knowledge base and general understanding of Dell EQL environments.
· Ability to access customer arrays and devices through the Web ex process.
· Ability to assist customers with log collections using the Dell Lasso process.
· Ability to analyze and review log collections.
· Ability to answer and educate customers when inquires are made.
· Manages projects, or specific activities related to projects within given constraints of scope, schedule, budget, and quality through the duration of the project.
· Allocates work among team members and provides guidance on a regular basis.
· Conducts periodic reviews to ensure project is on track and conducts post-project reviews.
· Ensures all project documentation is kept up to date and communicated to the relevant stakeholders on a timely basis.
· Utilizes relevant project management tools, systems, and applications.
· Defines supporting and/or driving process improvements.
· Expanding knowledge of related disciplinary areas
· Broad knowledge within own specialty discipline.
· Deep specialized knowledge in specific aspects of discipline.
· Enhances own knowledge through understanding business trends and objectives.
· Understands and foresees implications of decisions.
· Knowledge of industry and business principles.
· Understands the core business process and purpose of the functional area.
· Places issues in context of organizational and functional objectives.
· In-depth customer knowledge to provide appropriate solutions.
· Develops and applies project management techniques.

Dell is an Equal Opportunity Employer.


Click here for more details and how to apply at Dell Career Website