With Etihad, everyone who flies with us is welcomed as our guest. This simple credo illuminates everything we do, from big things like making sure that our fleet is one of the most advanced in the sky, to small touches like letting you choose the films you watch. We’re proud to be the National Airline of the United Arab Emirates. At the crossroads between Europe and Asia, our home reflects our commitment to bringing the world closer together - as does our highly cosmopolitan staff. As the National Airline of the United Arab Emirates, we seek to reflect the best of Arabian hospitality - cultured, considerate, warm and generous - as well as enhance the prestige of Abu Dhabi as a centre of hospitality between East and West.
Our goal is to be a truly 21st century, global airline, challenging and changing the established conventions of airline hospitality. We seek qualified candidate for the below position.
Job Title: Airport Duty Manager-Moscow
Country: RUSSIA
City: Moscow-Domodedovo
Department: Airport Operations
Closing date: 5 October 2011
Job Purpose
To manage the airport operation on a shift basis ensuring that service delivery conforms to regulatory, operational, safety and customer service standards within a cost effective environment.
Liaises with Airport Authorities and third party service providers ensuring that Etihad Airways ground handling requirements and customer service standards are met at all times. Manages all elements of the ground operation whilst on duty.
Responsibilities
You will responsible to:
- Deliver strong performance at the outstation, whilst managing relationships with relevant internal and external parties.
- Ensure 3rd party resources are utilized in such a manner that maximum revenue and productivity can be achieved within given constraints.
- Ensure that all airport activities are delivered safely and securely in compliance with Etihad corporate, local and CAR OPS regulatory standards.
- Manage and audit Service Level Agreements with Ground Handling Agencies.
- Responsible for the maintenance of Emergency Response and Business Continuity plans.
- Ensure that opportunities to optimize airport revenues are identified and delivered.
- Ensure the Performance Management of team members is carried out in accordance with the Etihad Airways values.
- Ensure that all ground services business is delivered in accordance with the Etihad values.
- Responsible for the delivery of delay, disruption and diversion plans.
Requirements
You should have the right to live and work in Russia
You are required to have the following:
- Degree level education is preferred or relevant industry experience, with a demonstrable sound knowledge of airport operations and customer service preferably gained in more than 10 years working experience with an airline or ground handling agency ideally with 5 years management or supervisory experience.
- Computer literate.
- Function specific licenses for tasks performed, where required e.g. load control.
- Responsible for the design and implementation of effective rosters which meet operational and legal requirements.
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