Accenture Careers: Job Vacancy for IT Operations Lead

Accenture is a global management consulting, technology services and outsourcing company, with more than 223,000 people serving clients in more than 120 countries.  Combining unparalleled experience, comprehensive capabilities across all industries and business functions, and extensive research on the world’s most successful companies, Accenture collaborates with clients to help them become high-performance businesses and governments.  The company generated net revenues of US$21.6 billion for the fiscal year ended Aug. 31, 2010. We see qualified candidate for the below position.


Job Description

Job Location:MN - Minneapolis

Job Number:00114696

Schedule: Full-time
Organization: Infrastructure Outsourcing
Title:IT  Operations Lead
Location: Minneapolis,MN


If you join Accenture you can make great ideas happen for some of the world's most dynamic companies. With broad global resources and deep technical know-how, we collaborate with clients to cultivate ideas and deliver results. Choose a career at Accenture and enjoy an innovative environment where challenging and interesting work is part of daily life.



Job Description  

The Operations Lead will:
• Lead a team of skilled professionals responsible for delivering a quality service to single/multiple clients using a variety of hardware and software products.
• Provide technical support of maintenance & production and development systems and administration of environments, running on various platforms, ensuring SLA targets are met.
• Provide expertise on system performance tuning, capacity planning, and maintenance patching and new version installation.
• Provide ongoing management and/or improvement of activities related to a part or to the whole of a technical infrastructure (information systems, security, telecommunications, networks, etc.).
• Lead projects involving complex migrations ensuring standard repeatable build outs.
• Manage relationship with application vendors and ensure they are meeting all service levels and responsibilities.
• Collaborate with other deployment teams, project management, production support.

Key Responsibilities: 
 
• Accurately report status on all implementation projects to management.
• Provide leadership to a team of skilled professionals.
• Manage the capacity of a team working across multiple implementation projects.
• Plan and implement medium to high risk changes on production systems.
• Analyze and assess the impact and risk of low to medium rish changes to production systems.
• Resolve Level 1/2 incidents affecting the operation/availability of production systems, through troubleshooting and implementing known fixes.
• Conduct trend analysis with a focus on proactive identification of events/issues that threaten performance and a consistent & timely resolution, and documentation.
• Lead the deployment of standard repeatable build outs.
• Install, configure, patch and maintain appropriate technologies (e.g. servers/databases/networks/storage).
• Manage and support backup strategies.
• Analyze system performance indicators and recommend improvement actions.
• Monitor vendors' release notes and plan necessary upgrades and patches as required.
• Lead disaster recovery tests.
• Create and review technical system recovery plans.
• Review the problem management register and identify and implement actions.
• Assess/install/maintain third party tools.
• Make proactive suggestions for service managements.
• Demonstrate commitment to Service Excellence.
• Coach less experienced staff in the supported products and best practice for production.

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