Emirate Careers: Job Vacancy for Customer Sales & Services Team Leader

The Emirates Group is a highly profitable business with a turnover of approximately US$ 12 billion and over 50,000 employees. The Group comprises of Dnata, the successful Airport Ground Services and Travel Industry division, and Emirates, the Group's rapidly expanding and award winning international Airline. Emirates global network now sees it flying to over 110 destinations across 6 continents, operating a modern fleet of over 150 wide-bodied aircraft. Today the Airline has orders worth over US$ 68 billion for 200 more of the latest aircraft, with plans to operate to many more destinations in the months and years ahead. Essential to our continued business success as we expand will be the ongoing employment of high quality people to join our multi-cultural team of over 150 nationalities.



Dubai, a tourism centre and modern cosmopolitan city with high standards of healthcare, education and leisure pursuits for residents offers those we hire one of the most desirable lifestyle locations in the world. In addition to lifestyle and tax free salary benefits, the Emirates Group also offers professional development opportunities to help employees develop new skills and grow their careers successfully. Discover your future!

Position:  Customer Sales & Services Team Leader
Job Reference:  CS&ST/BB/18922
Department:  Commercial
Company / Division:  Emirates Airline
Location:  DENMARK

The Position: 

Based in Copenhagen, you will ensure the smooth running of day to day operations of the retail office and ensure customers are provided with excellent service and that the departments' sales targets are met. You will be required to coach, develop and motivate your team and ensure they provide the required standards.

You will be required to analysis service levels and revenue data to determine operational trends and provide solutions to increase sales, service and quality. You will also be required to implement and maintain retail office standards such as furniture, brochure displays, queuing, reservations and telephony systems. You will be required to prepare and reconcile end of day banking and bank monies as appropriate.

Experience and Qualifications: 
You will have a minimum of 3 years experience in Airline Reservations/Ticketing with advanced knowledge in Reservations, Fares & Ticketing. You must have a proven ability to coach, motivate and develop staff. You must have excellent customer service skills with a high level of attention to detail. You must also be fluent in Danish and/or other Scandinavian languages and English.

APPLICANTS MUST HAVE THE LEGAL RIGHT TO LIVE AND WORK IN DENMARK. THE COMPANY WILL NOT PROVIDE OR ASSIST IN OBTAINING A WORK PERMIT.

Click here for more information's and how to apply at Emirate Career Website