Regional CRM Analyst, Logistics, Singapore Based

About Company

What we do

We closely partner select clients in their sourcing and recruitment process. Our clients come from various industry sectors, including Consumer Electronics, IT & Telco, FMCG and Consumer Lifestyle.

In Oneztà, our consultants have direct contact with each candidate and client. You are dealing with a person, not a business. 

Honesty and Integrity
Oneztà believes in treating each person, whether candidate or client, with respect and integrity. It is our honor to have been chosen to partner you in your search. We operate on the simple principle of "do unto others", and a code of ethics guides us in all our dealings with you.

With clients, we believe we are not just vendors, but your partners, and we act as such. We become a part of your organization in the way that we search and interview, and pitch your company to potential employees.






Job Description 

Our client is one of the leading players in the global logistics industry. They are looking for a CRM Analyst to carry out the following:

• Work with the supervisor to ensure timely delivery against milestones and budget.
• Communicate effectively with the supervisor and also with third party vendors
• Liaise with Business and Technology teams to ensure detailed functional and non-functional requirements/specifications for the global CRM IT system
• Execute and maintain project/program management processes and disciplines in the areas of: project/program schedule and quality management; communications management; human resource management; cost management; procurement management; risk / issue management; change management
• Track, monitor, and report Multi-national CRM Systems program level information and data
• Project/Program risk management, reporting and monitoring
• Cost management/tracking at the Multi-national CRM program level
• Effectively managing project team resources in a matrix environment

Your Profile:    

•  The candidate must possess strong project management, leadership and planning skills and good business acumen.
• Candidate must have good inter-personal skills including strong oral and written communication, strong negotiation skills, and business management knowledge. The candidate must also be self-motivated, results-oriented, and resourceful.
• 3+ years of experience on large scale programs and leading end-to-end implementation of CRM systems, e.g. Siebel, Salesforce, Pivotal
• Direct experience of governance, financial control and risk management
• Able to work under pressure and to tight deadlines
• Good negotiator and stakeholder manager
• Experience managing geographically distributed and culturally diverse work-groups with strong team management, leadership and coaching skills
• Must be an innovative, motivated, organized, strong team player with solid interpersonal skills
• Demonstrated ability to overcome obstacles and negotiate resolutions to complex problems
• Ability to excel within both a team and individual contributor environmentAbility to multitask and manage multiple complex priorities
• Advanced user of Microsoft Excel, Access and PowerPoint

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