Kenya Airways: Job Vacancy for Sales and Ticketing Supervisor / Sales and Ticketing Agent in Nigeria

The following is an outline of the major milestones in the history of Kenya Airways:

1. Kenya Airways joins the ranks of global airlines as a full SkyTeam member

2. Kenya Airways starts flights to Juba, Muscat, Luanda, Nampula, Rome and Malindi

3. Kenya Airways named Africa’s Business Airline of the Year

4. Kenya Airways to acquires more aircrafts - Embraer E190 and (2) 737-300

5. Jet Airways and Kenya Airways enter into Codeshare and Frequent Flyer Partnership

6. Kenya Airways announces its Code Share with Qantas

7. Kenya Airways signs full content agreement with Travelport

Our Vision is to Consistently be a Safe & Profitable Airline that Guarantees World Class Service: The Pride of Africa.Our Mission is to Maximize Stakeholder Value by Consistently.

1. Providing the Highest level of Customer Satisfaction

2. Upholding the Highest level of Safety and Security

3. Maximizing Employee Satisfaction

Kenya Airways, The pride of Africa is looking for ambitious high fliers with exceptional qualities to fill the under listed positions.

1.    SALES AND TICKETING SUPERVISOR

ROLE PURPOSE STATEMENT

To lead and motivate a sales/ ticketing team that will provide excellent services to the customers so as to generate sales and revenue.

KEY ACCOUNTABILITIES/ RESPONSIBILITIES

To lead, guide and support sales and ticketing team to ensure quality service to clients

To validate and reconcile daily sales returns to account for both cash collected and documents

Handle and effect ticket endorsements to enhance customer relations and satisfaction www.nigerianbestforum.com

To Handle customer complaints (denied boarding, baggage etc) to ensure customer satisfaction and retention

To prepare and administer the shift/ leave roster for optimal utilization of staff and resources

To uphold safety and security standards for the office to safeguard company resources.

COMPETENCIES

Team player

Good communication skills

Excellent KQ product knowledge

Ability to lead/guide and make decision

High level integrity/ accountability

Pleasant personality/ approachable

Confident and well groomed

Customer focused

KNOWLEDGE, SKILLS & EXPERIENCE

University graduate

IATA/ UFTAA Diploma/ Intermediate and advance airline fares and ticketing course

3 years airline experience in sales and ticketing

2.    SALES & TICKETING AGENT

ROLE PURPOSE STATEMENT

To provide excellent services to customers in terms of ticketing reservations and KQ product to generate sales and ensure customer satisfaction and loyalty.

KEY ACCOUNTABILITIES / RESPONSIBILITIES

To do reservations & ticketing for all KQ clients to generate sales

Fare quotes to all KQ clients to provide the best applicable fares and generate sales

To recruit and handle existing and prospective frequent fliers to win and retain loyalty

Printing and reconciling of sales returns to accounts for daily sales

To promote all KQ products to create awareness and generate sales www.nigerianbestforum.com

To promote direct telephone sales so as to reduce distribution costs and generate sales

COMPETENCIES

Team player

Customer focused

Good communication skills

Knowledge, Skills & Experience

University graduate

IATA/ UFTAA Diploma/ basic airline

HOW TO APPLY

Interested candidates are required to submit applications and CV latest by31st March, 2011.

The Country Manager

Kenya Airways

P.O. Box 50147

Ikoyi – Lagos