Accenture Careers: Job Vacancy for SAP SD Business Process Lead - Benton Harbor, MI

Accenture is a global management consulting, technology services and outsourcing company, with more than 223,000 people serving clients in more than 120 countries.  Combining unparalleled experience, comprehensive capabilities across all industries and business functions, and extensive research on the world’s most successful companies, Accenture collaborates with clients to help them become high-performance businesses and governments.  The company generated net revenues of US$21.6 billion for the fiscal year ended Aug. 31, 2010. We seek qualified candidate for the below position.

SAP SD Business Process Lead - Benton Harbor, MI

Job Description



Job Location:IL - Chicago 
Job Number:00127926
Schedule: Full-time
Organization:   Application Outsourcing
Location:  Benton Harbor, MI

People within Application Outsourcing are responsible for the day-to-day provision of long-term outsourcing services to one or several clients.  As part of our Application Outsourcing team, you could be helping to provide the programming, management and maintenance services needed to implement and support installations of both custom and packaged application software

Our AO resources can expect to:
• Incorporate skills which support the programming, management and maintenance services required to implement and support new installations or maintain and improve existing legacy systems for our clients.
• Receive ongoing training to build and extend professional, technical and management skills in all areas
• Enjoy our comprehensive and generous benefits package

Job Description:
The Business Process Lead will be responsible for proposing and implementing improvements to work products, services, and processes and will work with the business team to improve project workflow. The Business Process Lead will apply an understanding of the client's business process and system direction to develop appropriate solutions.  In addition, the Business Process Lead will improve the performance of client tools and applications by applying advanced analytical, mathematical, and SAP skills. The Business Process Lead will develop custom tools in SAP using SD, MM, LE, CRM, BW, Portal, and WebServices. Also, the Business Process Lead will develop custom tools in SAP using ABAP skills.

The employee will search for OSS notes and work with offshore teams to apply them. The Business Process Lead will work with off-shore support teams, as well as on-site client teams, to ensure SAP issues are properly resolved and tested. The employee will establish internal and client relationships and maintain communication to faciliate project goals. S/he will be responsible for  promptly attending to various client requests, meetings, and escalations in an effort to increase client user satisfaction. In addition, the employee will perform a daily follow-up on all open issues to ensure a positive user experience for the client. S/he will provide technical assistance to ensure that the project team meets all contract SLA Targets for Break/Fix, Service Requests and Enhancements. In addition, s/he will ensure high resource utilization by making sure the priority break/fix and enhancements are set and worked properly.

 The employee will train new team members on these applications and perform the knowledge transfer to improve their skills. S/he will participate in IS technical reviews, attend ISD tollgate reviews as part of the service introduction process, and participate in high impact reviews to understand all changes impacting the production environment. This position may involve supervising a small team.

Click here for more information and how to apply for this job