Accenture Careers: Job Vacancy for Federal - Customer Experience Analyst

Accenture is a global management consulting, technology services and outsourcing company, with more than 223,000 people serving clients in more than 120 countries.  Combining unparalleled experience, comprehensive capabilities across all industries and business functions, and extensive research on the world’s most successful companies, Accenture collaborates with clients to help them become high-performance businesses and governments.  The company generated net revenues of US$21.6 billion for the fiscal year ended Aug. 31, 2010. We seek qualified candidate for the below position.

Federal - Customer Experience Analyst

Job Description


Job Location:VA - Arlington
Job Number:00127924
Schedule: Full-time
Organization: Health&Public Services (H&PS)
Location: Washington, DC


If you join Accenture you can make great ideas happen for some of the world's most dynamic companies. With broad global resources and deep technical know-how, we collaborate with clients to cultivate ideas and deliver results. Choose a career at Accenture and enjoy an innovative environment where challenging and interesting work is part of daily life.

The Health & Public Service operating group serves health organizations, government agencies, institutions and nonprofit organizations worldwide providing a broad range of consulting, technology, system integration and business processing services.

Service Delivery professionals are responsible for providing service delivery across the breadth of offerings such as accounting, information technology, application development and maintenance, helpdesk services, procurement, learning and training, and human resources. The work that is performed by our delivery professionals may serve one or more clients concurrently and they may be located directly at a client site or within our global delivery network. www.getnigeriajob.com

The Customer Experience Analyst works as part of the overall team to mature Customer Relationship Management in an IT organization.  The team's current efforts focus on customer insight and customer experience to include process improvement.  The analyst follows the team project plan while adhering to Accenture CRM methodology.  The analyst is responsible for their day-to-day activities and for producing quality work products related to CRM and communications.

·        Responsible for delivering work products on time, on budget
·        Performs support activities as needed to execute business processes
·        Create supporting materials for communications such as scope documents, client presentations, etc.
·        Ability to effectively multi-task on several work products
·        Provide communications support such as creating monthly CIO update to the workforce
·        Additional responsibilities may include:
·        Assisting other team members in the completion of efforts
·        Analyzing current processes and recommending changes
·        Accurately documenting meeting minutes

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