Etihad Airways Careers: Job Vacancy for Airport Duty Officer - Milan

Etihad Airways is the National Airline of the United Arab Emirates. The airline was set up by a Royal Decree in July 2003, with Abu Dhabi, the capital of the UAE, as its hub. Etihad started commercial operations in November 2003.

With Etihad, everyone who flies with us is welcomed as our guest. This simple credo illuminates everything we do, from big things like making sure that our fleet is one of the most advanced in the sky, to small touches like letting you choose the films you watch. We’re proud to be the National Airline of the United Arab Emirates. At the crossroads between Europe and Asia, our home reflects our commitment to bringing the world closer together - as does our highly cosmopolitan staff. As the National Airline of the United Arab Emirates, we seek to reflect the best of Arabian hospitality - cultured, considerate, warm and generous - as well as enhance the prestige of Abu Dhabi as a centre of hospitality between East and West.



Our goal is to be a truly 21st century, global airline, challenging and changing the established conventions of airline hospitality. We seek qualified candidate for the below position.

Job Title: Airport Duty Officer - Milan
Country: ITALY
City: Milan
Closing date: 10 October 2011

Job Description
To supervise the landside operation delivering an optimum guest experience at all ‘touch points’. Acts as a senior point of liaison for third party customer service staff ensuring that Etihad Airways ground handling requirements and customer service standards are met at all times.

Requirements

Minimum secondary education, preferably diploma level, ideally with 3-5 years customer service experience. Supervisory experience of at least 1 year would be an advantage. Minimum of 1 year airline experience is preferred.

Responsibilities

• Supervise and control flight-handling activities such as flight editing, check-in, transfers, boarding etc, in order to ensure an optimum standard of guest service, ensuring that all ground services business is delivered in accordance with the Etihad values.
• Act as point of liaison for 3rd party check-in staff ensuring that resources provided are aligned with the SLA.
• Responsible for the design and implementation of effective rosters which meet operational and legal requirements.
• Conduct SLA audits on the landside operation and feed back the findings to the Airport Manager and GHA staff.
• Will take an active role in Emergency Response and Business Continuity exercises.
• Ensure that opportunities to optimize excess baggage revenues are identified and delivered

Click here for more details and how to apply at Etihad Career Website