Federated Media was born in 2005 – in a garage, of course – to create a business model for the best independent publishers. These new media companies generated tremendous reader engagement, but no one site was large enough to work with major brands on its own.Founder John Battelle started with his friends at Boing Boing; before long FM represented many of the best independent sites.
The sites and applications we represent span many topic areas and feature various types of content (blogs, apps, community platforms, video, etc.) but they all share a common trait: They’re engaged in quality conversations with their audiences and the broader web. People who go to those sites are more likely than the typical Internet visitor to engage in conversation. These communities of influencers fuel the social web.
FM develops programs and products that help brands engage in those conversations and host their own dialogues with current and potential customers. As we’ve grown to have offices across North America and represent a larger number of partners, that basic principle continues to describe our business.
Federated Media is looking for a Client Services Manager who is passionate about Social Media and is well versed in all aspects of online advertising. The Client Services Manager will join a team responsible for supporting Clients and a Sales team in executing and monitoring Federated Media's online media campaigns. This individual will be a part of the Client Services team, and ensure flawless campaign execution as well as provide optimal client service support for assigned advertisers and agencies. The Client Services Manager will serve as a point of contact for client inquiries and requests pertaining to the execution of their advertising programs at FM.
Job Title: Client Services Manager
Location: San Francisco, CA
Responsibilities:
• Working closely with all relevant parties on campaign creation, success, and delivery across Federated Media sites.
• Serving as main point of contact for all client inquiries related to your programs.
• Executing client Kick off Calls to ensure Campaign goals are recorded so we can properly optimize.
• Monitoring campaigns and ensuring campaign delivery.
• Managing campaign performance and making optimization recommendations.
• Maintaining ongoing communication with Clients, Advertisers, and internal departments, to ensure campaign goals and objectives are satisfied.
• Creating reports for our Clients in order to keep them informed of campaign performance, as well as proactively managing campaign performance and client relationships.
Qualifications:
• 3 - 5 years work experience in a sales or advertising support related role
• Client Service Oriented
• Strong Analytical Skills
• Extremely detail-oriented, exceptionally organized and the ability to multi-task and manage multiple accounts
• Possess strong written and verbal communication skills
• Solid computer/technical skills including MS Excel
• Thrives in a fast-paced, deadline oriented environment
• 4 Year College Degree Required
Click here to apply for this position
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