For more than 100 years, our deeply held values have governed the way we deal with our employees, customers, and society in general. Our employees may come from every corner of the world, and we may work in many fields and business areas, yet we all share the same set of basic values. We currently seek qualified Personnel for the below position.
Credit Controller – Mumbai, JG 52 – Maersk Line, Mumbai, India
Nature and Scope:
Nature and Scope:
To be the single point of contact for outstanding receivables of all customers assigned to the position and fully manage the receivables relationship with those customers in collaboration with sales customer service.
Responsible for all customer contact and communications related to collection/settlement of outstanding charges, disputes and inquiries within the Container Business.
Collaborate with management, sales & customer service teams in relation to the settlement of customers’ outstanding receivables.
Prioritize and simplify business requirements to ensure ease of business for Customers.
Proactively identify and resolve issues to ensure positive customer experiences.
Establish, monitor and manage customer expectations with regards to settlement of outstanding.
Ensure that agreed credit terms are met through consistent and controlled credit management practices as outlined by management.
Identify patterns of disputes, invoicing errors or other issues to prevent re-occurrences of disagreement and/or inaccurate invoices being sent to customers.
Collaborate with sales, booking agents and all necessary groups to assist with customer dispute resolution
Major Accountabilities:
Responsible for all customer contact and communications related to collection/settlement of outstanding charges, disputes and inquiries within the Container Business.
Collaborate with management, sales & customer service teams in relation to the settlement of customers’ outstanding receivables.
Prioritize and simplify business requirements to ensure ease of business for Customers.
Proactively identify and resolve issues to ensure positive customer experiences.
Establish, monitor and manage customer expectations with regards to settlement of outstanding.
Ensure that agreed credit terms are met through consistent and controlled credit management practices as outlined by management.
Identify patterns of disputes, invoicing errors or other issues to prevent re-occurrences of disagreement and/or inaccurate invoices being sent to customers.
Collaborate with sales, booking agents and all necessary groups to assist with customer dispute resolution
Major Accountabilities:
Collection of all outstanding freight within the specific client portfolio.
Reconciliation of all customer accounts as per required Accounts Receivable process.
Ensure client portfolio is in possession of all Maersk Line documentation thus supporting payment process.
Timely submission of customer statements to clients.
Ensuring credit clients are maintained as per Credit Terms.
Recommend withholding of release of cargo / Bills of Lading until payment is received after liaison with Customer Service / Sales to Management.
Prepare daily payment application and ensure receipting completed accurately and timely.
Reconcile all partial payments and on account entries timorously.
Reconcile, verify and preparation of waivers / write offs and refunds within agreed timeframes and in accordance with the Authorization Matrix and required business processes.
Resolution of internal finance disputes with other CBU’s adhering to globally agreed SOP’s and in conjunction with Centre and Cluster Lines Finance.
Facilitate timely resolution of client disputes.
Conduct regular client visits.
Reporting on client portfolio as detailed by Freight Receivables Manager.
Identify and recommend improvements relating to processes.
Adherence to Global and local SOPs and Business processes as communicated
Key Performance Indicators (Hard & Soft):
Reconciliation of all customer accounts as per required Accounts Receivable process.
Ensure client portfolio is in possession of all Maersk Line documentation thus supporting payment process.
Timely submission of customer statements to clients.
Ensuring credit clients are maintained as per Credit Terms.
Recommend withholding of release of cargo / Bills of Lading until payment is received after liaison with Customer Service / Sales to Management.
Prepare daily payment application and ensure receipting completed accurately and timely.
Reconcile all partial payments and on account entries timorously.
Reconcile, verify and preparation of waivers / write offs and refunds within agreed timeframes and in accordance with the Authorization Matrix and required business processes.
Resolution of internal finance disputes with other CBU’s adhering to globally agreed SOP’s and in conjunction with Centre and Cluster Lines Finance.
Facilitate timely resolution of client disputes.
Conduct regular client visits.
Reporting on client portfolio as detailed by Freight Receivables Manager.
Identify and recommend improvements relating to processes.
Adherence to Global and local SOPs and Business processes as communicated
Key Performance Indicators (Hard & Soft):
Hard
Performance against best possible Day Sales Outstanding targets
Performance against overdue targets
Write off percentage
Control dashboard status for area of responsibility
Performance against on account targets
Customer Satisfaction Survey result, especially finance related questions
Grading of internal audit for area of responsibility
Soft
Performance against best possible Day Sales Outstanding targets
Performance against overdue targets
Write off percentage
Control dashboard status for area of responsibility
Performance against on account targets
Customer Satisfaction Survey result, especially finance related questions
Grading of internal audit for area of responsibility
Soft
Uphold Company values at all times
Experience:
Experience:
Proven 5 – 6 years of experience in Finance
Experience in collections will be an added advantage
Education:
Experience in collections will be an added advantage
Education:
Bachelor’s Degree is compulsory
Master’s Degree is preferred
Additional Qualifications:
Master’s Degree is preferred
Additional Qualifications:
SAP experience
Microsoft Excel – advanced level
Microsoft Office
Problem solving and analytical mind.
Microsoft Excel – advanced level
Microsoft Office
Problem solving and analytical mind.
APPLY ONLINE
Contact information:
Contact information:
Christine Xavier
General Manager
Ph: +91 (22) 33407656
General Manager
Ph: +91 (22) 33407656
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