Etihad Airways is the National Airline of the United Arab Emirates. The airline was set up by a Royal Decree in July 2003, with Abu Dhabi, the capital of the UAE, as its hub. Etihad started commercial operations in November 2003. With Etihad, everyone who flies with us is welcomed as our guest. This simple credo illuminates everything we do, from big things like making sure that our fleet is one of the most advanced in the sky, to small touches like letting you choose the films you watch.
We’re proud to be the National Airline of the United Arab Emirates. At the crossroads between Europe and Asia, our home reflects our commitment to bringing the world closer together - as does our highly cosmopolitan staff.
Job Title: Account Manager - Brisbane
Country: AUSTRALIA
City: Brisbane
Department: Sales
Closing date: 21 April 2011
Job Purpose
To support the ongoing commercial viability of the business by contributing to effective annual business plans, the management of costs, revenues and suppliers and maximise Etihad’s return from its business relationships with Retail Agents within a dedicated Agency portfolio across Queensland, Australia.
Responsibilities
You will be responsible for the following:
Plan, time manage, develop and implement strategies to maximise Etihad’s revenues, yield and market share within a dedicated Agency portfolio
Develop and implement a business plan in conjunction with the National Sales Manager to increase market share, monitor and track revenue performance.
Provide sales assistance and remove barriers to sale by developing solutions and alternatives that maximise revenue and yield and increase market share
Negotiate individual Retail Agency Availed Sales targets within dedicated portfolio
Implement a defined call plan, schedule and account development plans, and ensure all sales activity is recorded in Salesforce.com
Focus on commercial acquisition and retention through agency relationships
Monitor performance on a monthly basis with each account using all the tools available
Monitor and analyse competitor activity and make recommendations to address shortcomings
Reflect and ensure Etihad is well represented in all activity with the client and in all relevant sales and marketing activity
Understand and attack competitor customer base and pass on leads to the Corporate Sales team and Specialist Sales team
Keep abreast of industry and professional knowledge by reading publications networking and contributing to relevant groups and forums
Requirements
Qualification & Education:
Educated to degree level or equivalent
Experience:
Applicant must be able to demonstrate a sound knowledge of corporate airline sales gained over a period of not less than 3 years, with a proven track of success in negotiating, implementing and managing preferred agency agreements where applicable. Previous experience within Queensland highly regarded.
Training & Knowledge:
Negotiation and Sales techniques
Presentation skills
Account Development Planning
MIDT, Sales Force Automation systems
Reservations and Ticketing
Excellent written and oral English language skills
Ability to work under pressure and to short lead times.
Self starter with strong planning, presentation, communication & interpersonal skills.
Strong analytical skills to make positive use of broad range of data and information.
Demonstrable PC skills include Word, Excel, PowerPoint, Internet.
Strategic planning and project management skills
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