Accenture Careers: Job Vacancy for Production Monitoring Analyst

Accenture is a global management consulting, technology services and outsourcing company, with approximately 211,000 people serving clients in more than 120 countries. Combining unparalleled experience, comprehensive capabilities across all industries and business functions, and extensive research on the world's most successful companies, Accenture collaborates with clients to help them become high-performance businesses and governments.The company generated net revenues of US$21.6 billion for the fiscal year ended Aug. 31, 2010.  Its home page is www.accenture.com

Job Title: Production Monitoring Analyst 
Job Location: MN - Minneapolis 
Job Number: 00141170
Schedule: Full-time
Organization: I&MS
Location: Minneapolis, MN



Job Summary:   

• Negotiate new connectivity with 3rd party systems such as GDS providers
• Negotiate new connectivity with regard to application configuration and networking protocol
• Responsible for providing technical and functional support and providing resolution for technical issues for internal and external customers within and outside of the United States. 
• Develops and maintains internal applications for use in Support
• Focusing on delivery of a high quality customer experience
• Responsible for the overall health of hosted applications.  This includes continuous improvement in SLA's through better monitoring, escalating bug fixes for correction and system tuning.  Oversees change management activity in hosted client environments.  Ensures successful recovery after application deployments and infrastructure maintenance.
• Role may require travel several times per year, within and possibly outside of the United States, for training, knowledge exchange, client site troubleshooting, etc.

Key Responsibilities: 
• The Production Monitoring Analyst carries out activities to ensure products are functioning to deliver the appropriate customer service -- this encompasses maintaining user roles and permissions, maintaining and adding to other software applications, maintaining database and user interface structures
• Carry out activities to ensure products are functioning to deliver the appropriate customer service - this involves maintaining user roles and permissions, maintaining and adding to other software applications, maintaining database and user interface structures
• Perform data mining and database activities in support of application development / support activities
• Resolve internal & external customer issues and provide on-site expertise on short notice when required. Escalate areas outside expertise to experts
• Research and test system problems, bugs, and user configurations

Click here for more details and how to apply at Accenture Career Website