World Bank Latest Job Vacancy

Job #: 111389
Job Title: SERVICE LINE MANAGER
Location: Washington, DC
Appointment: International Hire
Closing Date: 11-Sep-2011
Language Requirements: English [Essential]

Background / General description

NOTES:
* This announcement covers two Service Line Manager (World Bank) positions covering 1) Banking Services and 2)Industry Knowledge and Policy Services.  Please indicate if you are applying for one or both of these positions.



Background / Context
The Financial and Private Sector Development (FPD) Network is now launching the FPD Global Practices (GP) pilot program, an initiative that aims to significantly improve client impact and knowledge connectivity across the entire FPD agenda.  With the endorsement of the World Bank President, senior management and Matrix Leadership Team (MLT), the GP pilot will promote a more coherent operating model of “One FPD,” replacing a fragmented current structure that operates as if FPD were six separate regional units with only a loosely connected global anchor.

The GP approach seeks to significantly increase staff satisfaction and client impact by addressing four constraints that now diminish FPD’s effectiveness: (i) diffused reporting lines; (ii) incoherent management of separate budgets; (iii) a fragmented and unfunded KM/IT system; and (iv) distorted incentives preventing staff from working across silos.

These changes go beyond simply “moving boxes” on the organizational chart: The FPD restructuring is fully aligned with the Bank’s overall reform agenda. It pilots a comprehensive reform program that is designed to:

1. Realign FPD’s strategic priorities with client demand and innovate FPD’s product portfolio.  Also, an FPD Advisory Council of Country Directors and a Private Sector Advisory Board will ensure the delivery of demand-driven products.
2. Create a strong intellectual home for FPD staff.  FPD will establish six GPs: the Financial Systems Practice; Capital Markets Practice; Financial Inclusion Practice; Investment Climate Practice; Competitive Industries Practice; and Innovation, Entrepreneurship and Technology Practice. Those practices will replace current organizational structures.  Staff will have a dual mapping: to a Region and to a GP. A select number of technical specialists will be assigned to manage Global Programs.  Each GP and Regional Sector unit will be required to allocate a minimum of 25 percent of staff time for cross-support and knowledge creation within FPD and with other networks.  There will be six FPD Directors who will perform a dual role: leading a GP and leading one of the six FPD regions.   Each GP will have a Practice Management Team (PMT) to implement decisions by the FPC.  

3. Apply an innovative approach to Talent Management, while leveraging the broader WBG HR talent management processes and systems.
4. Build a knowledge infrastructure platform.  FPD will develop a unified “FPD Knowledge Center,” allowing for seamless collaboration between the field and HQ, between the WB and the IFC, and between the Anchor and Regional staff in creating and sharing knowledge.
5. Manage separate funding sources to maximize impact.  The GP model will foster a “one budget” mindset across Regions and GPs, while ensuring that budgets remain with the respective Regional and Network VPUs.
6. Adopt a scorecard that cascades down from the corporate level to track results at country and global levels and to track operational performance.
Also, a new “dual signoff” process, addressing quality and country relevance, will strengthen our operations and client impact.

The nature of the pilot will require adaptation and a collaborative working style across former Anchor – Regional and WB – IFC lines, and with other Networks to foster intersectoriality.  FPD Directors, Practice Managers and Service Line Managers will be selected and evaluated on, inter alia, the successful implementation of the GP pilot by end of FY 12 (including, for example, cross-support targets).

Scope of the job

The Service Line Manager reports to a specific FPD Director within his or her Practice.  The Service Line Manager leads FPD’s Global Public Goods programs and manages teams of thought leaders/”technical gurus” (both global and regional experts) that provide global knowledge and best practice in the design and structuring of operations.  In this role, the Service Line Manager is accountable for FPD’s technical quality globally on a specific thematic area.

S/he also provides leadership in building, organizing, and coordinating flexible and creative technical community of experts, with affiliation from FPD, the WBG and beyond.

FPD strongly encourages female candidates to apply.

Duties and Accountabilities

Business Management (including strategy, operations and quality control) accountabilities:
§ Develops and maintains a dynamic product mix that is client- and demand-driven and adapted to both middle- and low-income countries; and works with the Regional leadership teams to ensure that relevant product are offered to existing and potential FPD clients.
§ Is responsible on the design of new products and services within the Service Line (including through the Innovation Garage) and in the orderly removal of old products to ensure that the product mix remains continually updated, and to ensure that FDP pushes the knowledge frontier necessary to maintain global relevance.
§ Designs implementation guidelines and toolkits that facilitate the use of Service Line products and services by Regional Experts.
§ Supports the Sector Manager and the Country Sector Coordinator in designing operations, TA, and AAA products that have a relevant Service Line component, with a focus on frontier areas and high-development- impact projects.
§ Supports the Sector Manager and the Country Sector Coordinator by providing inputs and best practice examples during the WPA preparation and/or negotiation to increase the appeal of FPD’s offering and FPD’s technical impact.
§ Directly or through her/his team of experts, provides technical leadership to Task Team Leaders (TTLs) to ensure that international good practice is included in the design of FPD operations and that relevant expertise is included in the team in key phases.
§ Is accountable on quality-assurance guidance and acts (directly or through her/his expert team) as a peer reviewer during all phases of preparation for lending operations and AAA that have a relevant Service Line component.
§ Monitors quality standards and performance of the Service Line portfolio, evaluates progress using FPD’s M&E framework, and advises TTLs to take corrective actions where/if necessary.
§ Exercises leadership and provides technical input in the fulfillment of the Bank’s mandate concerning those Global Public Goods that have an FPD dimension.

People/ Talent Management accountabilities:
As a member of the Practice Management Team, and in coordination with the Practice Manager and Sector Managers, manages people processes – hiring, training, evaluating and coaching staff – for all affiliated Service Line members.
Recruitment – flags recruiting needs (both for global experts and regional experts, as part of a common talent pool); screens candidates and participates in the interview process; cultivates high-potential candidates. Responsible for building and retaining teams of technically strong and highly motivated staff and for fostering an environment that supports creativity, innovation and delivery.
Training –  is responsible for creating and organizing world-class technical trainings to disseminate innovative and operational knowledge to all affiliated staff worldwide.

Resource Management accountabilities:
Is responsible for managing the Service Line budget, supporting growth through a balanced budget of Bank budget, WPA, reimbursable TA, and TFs, under the guidance of the FPD council and the Practice Management Team.
Supported by the Practice Manager, fulfills corporate reporting mandates on behalf of the Practice.

Relationship Management and Communication accountabilities:
Works to build strong ties with other Service Lines to ensure for a programmatic approach to client delivery.
Fosters strong relationships with counterparts in the World Bank Group to identify collaboration opportunities, with a particular focus on other Networks and the IFC.
Helps Country Sector Coordinators and Sector Managers manage client relations (including WPA discussions when needed).
Works with all FPD Practices to build relationships and networks with key external content-partners with a view to developing a body of world-class knowledge and practices on ”frontier topics” related to the Service Line.
Supported by the Practice Manager, identifies opportunities for and manages execution of the Practice’s participation in external conferences.

Knowledge Management accountabilities:
Contributes to creating, managing, and disseminating regional and global knowledge in the specific Service Line across the WBG, including participation in knowledge management activities
Ensures that TTLs distill lessons of experience from operations in order to improve the design and implementation of new operations and activities, following and applying standard templates
Encourages cross-support and cross-fertilization of knowledge among staff to ensure the incorporation and dissemination of good practices in knowledge and product development.
Sponsors, mentors, and monitors progress in developing knowledge products in the Service Line.
Supported by the Practice Manager’s team, builds, actively manages and maintains a knowledge platform for the Service Line that includes: (i) a directory of WBG technical experts covering both core and affiliated staff; (ii) a vetted consultants database of experts; (iii) document repository of vetted documents for reference by internal and external users; and (iv) up-to-date list of regional project pipelines and portfolios.


Selection Criteria

1. Educational background
Master’s degree in finance or business or equivalent professional qualification relevant to the business line

2.  Practical experience
Typically a person in this position would have deep FPD experience and approximately 10-12 years of professionally relevant experience  in managing complex teams and organization (including at least eight  years of experience in the relevant industry)
Proven track record of exceeding goals and objectives in challenging, multicultural work environments


3. Managerial Competencies
Focusing on the Big Picture and Overall Strategic Framework for Development: Identifies and pursues strategic initiatives that provide the greatest value and sustainable impact; balances long- and short-term tradeoffs; communicates clearly and precisely the development goals and the strategies for achieving them.
Inspiring Trust & Passion in the Bank Group's Mission: Shows great drive and commitment to the Bank mission; helps others understand how their daily work contributes to the Bank's mission and inspires others to pro-actively meet the Bank's development objectives in partnership with clients. Treats everyone fairly, consistently, and with respect.  Maintains high standards of personal integrity.
Promoting Client Orientation: Balances a responsive and pro-active approach to meeting client needs; encourages staff to understand client needs and concerns; ensures provision of customized services and products as appropriate; responds promptly and effectively to client needs.
Driving for Results: Makes things happen; is pro-active; balances "analysis" with "doing"; sets high standards for self and others; identifies work objectives that are fully aligned with the Bank Group's mission and goals.
Selecting, Coaching, Appraising & Developing Staff: Builds a diverse team; appraises team members’ ability and potential; gives candid and timely performance feedback; rewards desirable behavior; provides support for professional-development efforts linked to business objectives; coaches staff to help them perform effectively.
Planning & Managing Staff to Achieve Quality Results: Develops realistic plans with available human resources; establishes high standards of performance and demonstrates a commitment to excellence; empowers staff by removing obstacles to achieve business goals; focuses on results and delivers what is promised, on time and within budget; accepts responsibility for successes and failures; does not blame others if things go wrong; holds others accountable; supports others to succeed and acknowledges their contributions.


The World Bank Group is committed to achieving diversity in terms of gender, nationality, culture and educational background.  Individuals with disabilities are equally encouraged to apply.  All applications will be treated in the strictest confidence.

Click here for more information's and how to apply for this job