LG Electronics was established in 1958 and has since led the way into the advanced digital era thanks to the technological expertise acquired by manufacturing many home appliances such as radios and TVs. LG Electronics has unveiled many new products, applied new technologies in the form of mobile devices and digital TVs in the 21st century and continues to reinforce its status as a global company.
LG Electronics, Inc. is a global leader and technology innovator in consumer electronics, mobile communications and home appliances, employing more than 93,000 people working in over 120 operations around the world. With 2010 global sales of KRW 55.8 trillion (USD 48.2 billion), LG comprises four business units - Home Entertainment, Mobile Communications, Home Appliance, and Air Conditioning & Energy Solutions. LG is one of the world's leading producers of flat panel TVs, mobile devices, air conditioners, washing machines and refrigerators.
LG has signed a long-term agreement to become both a Global Partner and a Technology Partner of Formula 1™. As part of this top-level association, LG acquires exclusive designations and marketing rights as the official consumer electronics, mobile phone and data processor of this global sporting event.
Job Title: CUSTOMER SUPPORT COORDINATOR
Job ID: 2011-1718
Location: US-NJ-Englewood Cliffs
Category: Customer Service
Job Overview
:
We are currently seeking a Customer Support Coordinator. This position will be based in Englewood Cliffs, NJ.
Position Description:
Responsibilities will include serving as a liaison between Home Depot Associates, Delivery Agents and, LG Consumers to ensure world-class pre and post sales experience in our high call volume-operation center.
Responsibilities include but are not limited too:
- Answering Phones
- Provide alternatives to resolve customer/consumer needs
- Provide quick response to customer /consumer needs in order to maximize customer satisfaction.
- Order status
- Order Fulfillment
- Delivery Information
- Inventory Status
- Returns
- Date Changes
- Cancellation of Orders
- Replacements
- Damage allowances
In addition the representative will interact with all levels of the organization both with internal & external customers to deliver world-class customer support, problem resolution while identifying root cause and facilitate changes to eliminate future occurrences.
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