Dell Employment Portal Vacancy for Volkswagen Customer Service Rep-11000RO0

Michael Dell founded our company in 1984 in Austin, Texas, with $1000 and a unique vision of how technology should be designed, manufactured and sold.Today Dell connects with more than 5.4 million customers every day — on the phone, in person, on dell.com and, increasingly, through social networking sites.Our more than 100,000 team members around the world are committed to making technology work harder for customers and communities.We make technology more accessible to people and organizations around the world. We ship more than 10,000 systems every day to customers in 180 countries — that’s more than one every second.

For more than 26 years, Dell has empowered countries, communities, customers and people everywhere to use technology to realize their dreams. Customers trust us to deliver technology solutions that help them do and achieve more, whether they’re at home, work, school or anywhere in their world. Learn more about our story, purpose and people behind our customer-centric approach.

Volkswagen Customer Service Rep-11000RO0

Job Business Process Services - Customer Service
Primary Location North America-US-MI-Rochester Hills
Schedule Full-time
Shift Day Job
Job Level Individual Contributor


Dell Inc. is a global provider of information technology solutions. We are currently looking for a Customer Service Representative to join our team in Rochester Hills, Michigan. 

The Customer Service Representative must have a strong commitment for delivering exceptional customer service. In this role, you will be empowered to solve problems independently and make decisions that promote and encourage Brand loyalty. The Customer Relations Advocate is the face and voice of Volkswagen and as such, will look at every contact as an opportunity to positively impact a customer’s experience. In this role, the primary interaction with the customer will be via the telephone.

- Deliver world class customer service and build customer satisfaction and loyalty
- Provide effective and timely resolution to a range of customer inquiries
- Demonstrate fiscal responsibility and exercise clear business reason when making Goodwill decisions
- Manage and address cases generated by an inbound customer inquiry
- Be the voice of the customer to the Brand
- Effectively manage calls routed through the Volkswagen Customer Relations 800 number
- Document cases in Listen (in house application)
- Other administrative duties as required
Qualifications

Required Skills:
- Minimum of 2 years of professional customer service experience
- Ability to work in a fast-paced, customer-focused call center 
- Demonstrates strong organizational and business decision-making skills
- Ability to interact with customers and team members with professionalism and maturity
- Demonstrates strong customer service skills
- Ability to work independently, yet be a team player 
- Displays strong interpersonal skills
- Excellent verbal and written communication skills
- Ability to adapt and act quickly to process change
- Ability to multi-task and have strong attention to detail
- Ability to work shifts from 8AM to 8PM
- Strong Windows/PC skills

Desired Skills:
- Automotive experience preferred
- Ability to demonstrate fiscal responsibility and exercise clear business reason when making Goodwill decisions
- Ability to successfully manage a case load requiring constant follow up
- Formulate creative business solution to achieve superior customer satisfaction

Minimum Educational Requirements:
- N/A

Minimum Certifications or Other Professional Credentials:
- N/A

Dell offers:
-Opportunity to work with a strong brand at one of the world's largest IT solutions providers
-Dynamic, challenging, international work environment
-A team with a high level of energy, integrity and motivation to win
-Exciting internal career opportunities 
-A commitment to diversity and inclusion
-Competitive compensation including bonus plans & a great benefit package
-An individual professional development plan


About Dell Inc.:
Want to work in an environment where each day is focused on delivering solutions that make a real difference in people’s lives? Where teams are constantly curious, and different perspectives and experiences are valued? 

At Dell, we believe technology is essential for human success and that it should be accessible to everyone. We are constantly evolving 
to better serve our customers, seize new opportunities and drive growth. Together we can change the world. Come join us.
For more information, visit us on the web at www.dell.com.

Dell is an Equal Opportunity Employer. To learn more about our commitment to Diversity & Inclusion, visit:Equal Employment Opportunity Policy Statement

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