Etihad Airways is the National Airline of the United Arab Emirates. The airline was set up by a Royal Decree in July 2003, with Abu Dhabi, the capital of the UAE, as its hub. Etihad started commercial operations in November 2003. With Etihad, everyone who flies with us is welcomed as our guest. This simple credo illuminates everything we do, from big things like making sure that our fleet is one of the most advanced in the sky, to small touches like letting you choose the films you watch.
We’re proud to be the National Airline of the United Arab Emirates. At the crossroads between Europe and Asia, our home reflects our commitment to bringing the world closer together - as does our highly cosmopolitan staff.
Job Title: Reservations & Ticketing Agent-SYD
Country
AUSTRALIA
City
Sydney
Department
Sales
Closing date
21 April 2011
Job Purpose
To optimize all front desk activities with guests leading to potential sales outcomes whilst complying with all EY ticketing policies and procedures and high standards of customer service delivery to exceed guest expectations.
Responsibilities
You will be responsible for the following:
Efficiently handle guests and their queries, achieve personal targets and contribute to the overall team revenue, yield and volume targets.
Comply with all EY reservation policies and procedures and standards of guest service (i.e. handling guest problems, answering telephone enquiries within 3 rings, pre-flight checks, timeliness, grooming, courtesy etc) and attend to guest problems, escalating to higher levels as required.
Keep self up to date on product, service, policies and procedures.
Ensure all monies accounted for and TSR tallies
Correctly log, stock, and store all ticket stocks and properly stock and display all materials.
In a state of flight disruption, liaise with all involved (guests and colleagues alike) in a positive manner and maintain revenue and guest satisfaction requirements.
Handle queues, PTA issues, TODs and re-issues in a timely manner
Requirements
Qualification & Education:
High school graduate
Experience:
Two years airline or travel agency experience in a reservations and ticketing role
Training & Knowledge:
Etihad reservation system*AMADEUS* - courses in reservations and ticketing
Airline advanced passenger tariff and pricing course
Recognized IATA or knowledge in rules and regulation of airline restrictions
Coaching skills
Good written and oral English language skills
Ability to work under pressure and to short lead times
Able to work on own initiative
Good PC skills include Word, Excel, PowerPoint, Internet
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