EDUCATION/EXPERIENCE REQUIREMENTS
· 8 years of account manager experience.
Bachelor's degree in related field or commensurate work experience.
OTHER REQUIREMENTS
Ability to travel domestic and international approximately 20%
Primary Location: Canada-Quebec-Montreal
Job: Sales (Direct)
Organization: Panasonic Avionics Corporation
About Panasonic Avionics Corporation
Panasonic Avionics is the world leader in in-flight entertainment and communications, with most systems installed, most airlines served, and the industries deepest knowledge base, developed with over 25 years of consistent product innovation and committed customer service. Panasonic Avionics Corporation is headquartered in Lake Forest, California, with offices in Bothell, Washington; regional centers in Dallas, Singapore, London, Toulouse, Tokyo, Sydney and Dubai; system production facilities in Osaka; and field service, maintenance and sales facilities worldwide.
Panasonic Avionics Corporation is a subsidiary of Panasonic Corporation of North America, best known by the Panasonic brand name. Panasonic Corporation of North America, based in Secaucus, New Jersey, is the principal North American subsidiary of Matsushita Electric Industrial Co., Ltd. (NYSE: MC) and the hub of Panasonic's U.S. marketing, sales and service operations.
Description
JOB SUMMARY
Develops new accounts and/or expands existing accounts within an established geographic territory. Plans and tracks regional customer service efforts in order to provide superior customer service and ensure long term business success. Provides reports to management and customer teams relating to potential opportunities, improvement of products, problem resolution, and corrective action. Develops and maintains excellent working relationship with customers and internal company departments to ensure effective response to customer needs.
MAJOR RESPONSIBILITIES
· Manage assigned customer accounts and assists with other customers as directed.
· Review contractual requirements of assigned customers and ensures fulfillment from the company.
· Develop a foundation for long-term business growth by regular personal contact with customer management in support of
promoting Panasonic Avionics Corporation products and services.
· Plan regional customer service efforts to meet customer satisfaction demands and future business growth.
· Manage customer survey activities and satisfaction scorecards. Track customer satisfaction ratings to objectively
measure degree of satisfaction.
· Identify deficiencies in either resources or performance in order to work with account team to resolve and win new business.
· Prepare reports and professional presentations in order to communicate potential opportunities and /or problems to customer
teams and senior management.
· Provide reports to management, customer teams, and the customer relating to improvement of products, trends,
problem resolution, and corrective action.
Assist in the management of regional budget and helps the management team establish sales growth, and profit
targets for the region.
Qualifications
KNOWLEDGE/SKILL REQUIREMENTS· Technical understanding of In-Flight Entertainment systems and its related components.
· Strong knowledge of Aviation or related industry.
· Excellent written and verbal communication skills.
· Excellent negotiation and presentation skills.
· Ability to speak with persons of various social, cultural, economic, and educational backgrounds.
· Proven experience with problem-solving, decision-making, and multi-tasking to respond to common inquiries or complaints from
customers in a professional and timely manner.
· Ability to develop and maintain excellent working relationship with customers and internal company departments in order
to smoothly and effectively address customer needs.
· Strong knowledge of Microsoft Word, Excel, PowerPoint, and Outlook.
· Assigned to large, complex, high visibility, strategic, or tactically important accounts.
· Demonstrated and proven record of success in sales. Viewed as an expert in the field.
· Having a wide-ranging experience, uses professional concepts and company objectives to resolve complex issues in
creative and effective ways.
· Works on complex issues where analysis of situations or data requires an in-depth evaluation of variable factors.
· Exercises judgment in selecting methods, techniques and evaluation criteria for obtaining results.
Determines methods and procedures on new assignments and may provide guidance to other account manager positions.
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Panasonic For More Information about Panasonic jobs and apply Panasonic careers online visit :http://www.Panasonic.com/careers or Panasonic Careers
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