Job Title: Relationship Manager/Customer Relationship Manager (Ortigas Branch)
Job ID: 283709
Job Function: Consumer Banking
Location: Philippines - SCB
Full/Part Time: Full-Time
Regular/Temporary: Permanent
Job Description
To acquire, grow and deepen Priority Banking customer relationships through effective relationship management, with special focus on the analysis and satisfaction of Priority Customers personal financial as well as investment needs and objectives.
To acquire, grow and deepen SME customer relationships through effective relationship management, with special focus in probing and confirming customer¿s specific cash management problems, requirements and needs, and correspondingly formulates customized financial solutions. Deepening existing customer relationship for mass market segment to the appropriate service standards.
Key Roles & Responsibilities
To acquire, grow and deepen Priority Banking customer relationships through effective relationship management, with special focus on the analysis and satisfaction of Priority Customers¿ personal financial as well as investment needs and objectives.
To acquire, grow and deepen SME customer relationships through effective relationship management, with special focus in probing and confirming customer¿s specific cash management problems, requirements and needs, and correspondingly formulates customized financial solutions.
Deepening existing customer relationship for mass market segment to the appropriate service standards.
¿ To comply with all applicable money laundering prevention procedures and, in particular, report any suspicious activity to the Unit Money Laundering Prevention Officer and line manager
¿ Ensure that effective arrangements are in place within branch of assignment for the prevention of money laundering in line with the Group Policy and Standards, AML Guidelines and other local legal/regulatory requirements. In particular, ensure that the objectives on reporting suspicious activities are met
¿ Ensure compliance with the Group¿s standards and regulatory requirements pertaining to Money Laundering and KYC.
¿ Participate in and/or support the Bank¿s effort in preventing money-laundering activities by ensuring that AML functions are undertaken as per job objectives
¿ Exercise due care and diligence on matters related to Money Laundering and KYC in the day to day operations, which include account opening and reviews, transaction monitoring, reporting suspicions, SRL checking, customer communication, implementing new requirements, acquire relevant knowledge and training, provide support to superior and subordinates.
Qualifications & Skills
¿ Graduate of 4 year Business Course
¿ Average 2 years branch operation; sales or marketing experience
¿ Knowledge of banks products and services
¿ Flexibility and mobility
¿ Good Communication skills and selling skills
Diversity & Inclusion
Standard Chartered is committed to diversity and inclusion. We believe that a work environment which embraces diversity will enable us to get the best out of the broadest spectrum of people to sustain strong business performance and competitive advantage. By building an inclusive culture, each employee can develop a sense of belonging, and have the opportunity to maximise their personal potential.
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