Etihad Airways is the National Airline of the United Arab Emirates. The airline was set up by a Royal Decree in July 2003, with Abu Dhabi, the capital of the UAE, as its hub. Etihad started commercial operations in November 2003.
With Etihad, everyone who flies with us is welcomed as our guest. This simple credo illuminates everything we do, from big things like making sure that our fleet is one of the most advanced in the sky, to small touches like letting you choose the films you watch. We’re proud to be the National Airline of the United Arab Emirates. At the crossroads between Europe and Asia, our home reflects our commitment to bringing the world closer together - as does our highly cosmopolitan staff. As the National Airline of the United Arab Emirates, we seek to reflect the best of Arabian hospitality - cultured, considerate, warm and generous - as well as enhance the prestige of Abu Dhabi as a centre of hospitality between East and West.
Our goal is to be a truly 21st century, global airline, challenging and changing the established conventions of airline hospitality.
We welcome everyone who flies with us as a distinguished Guest, as reflected in the unique hospitality we offer in our Guest Travel Classes. With our fresh new approach to service in the air and on the ground, we seek to return a sense of freedom to flight. As well as a relaxing experience, we also strive to make travel safe and environment-friendly by practicing the highest global standards in both these areas. We seek qualified candidate for the below position.
Job Title: Reservations & Ticketing Agent - Beijing
Country: CHINA
City: Beijing
Closing date: 30 August 2011
Job Description
· To optimize all front desk and call centre activity with guests lead to potential sales outcomes
· Ensure Etihad reservations and ticketing policies and procedures are correctly implemented
· Deliver customer service to exceed guest expectations
Requirements
Must have the right to leave and work in Beijing
High school graduate.
2 years airline or travel agency experience in a reservations and ticketing role preferred.
Etihad reservation system*AMADEUS* - courses in reservations and ticketing.
Airline advanced passenger tariff and pricing course.
Recognized IATA or knowledge in rules and regulation of airline restrictions.
Good written and oral English language skills.
Ability to work under pressure and to short lead times.
Able to work on own initiative.
Good PC skills include Word, Excel, PowerPoint, and Internet.
Responsibilities
Ensure all revenue, yield, volume and EY Holidays targets achieved.
Monitor queues, issue PTAs and assist with TODs.
Ensure all monies accounted for and TSR tallies.
Complete pre-flight checks to agreed standards.
Ensure ticket stock correctly logged, stocked, stored and all material properly stocked and displayed.
Keep up to date on product, service, policies procedures.
Ensure telephone enquiries are answered within 3 rings.
Sell up on 20% of sales opportunities.
The Individual
Operating Environment:
- Duty within standard retail opening hours
- Travel for training etc if required
- Assistance at airport in support of EY ground operations team if required
- Unsocial hour in support of sales functions etc if required
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