Etihad Airways Career: Job Vacancy for Reservation and Ticketing Agent

Etihad Airways is the National Airline of the United Arab Emirates. The airline was set up by a Royal Decree in July 2003, with Abu Dhabi, the capital of the UAE, as its hub. Etihad started commercial operations in November 2003.

With Etihad, everyone who flies with us is welcomed as our guest. This simple credo illuminates everything we do, from big things like making sure that our fleet is one of the most advanced in the sky, to small touches like letting you choose the films you watch. We’re proud to be the National Airline of the United Arab Emirates. At the crossroads between Europe and Asia, our home reflects our commitment to bringing the world closer together - as does our highly cosmopolitan staff. As the National Airline of the United Arab Emirates, we seek to reflect the best of Arabian hospitality - cultured, considerate, warm and generous - as well as enhance the prestige of Abu Dhabi as a centre of hospitality between East and West.



Our goal is to be a truly 21st century, global airline, challenging and changing the established conventions of airline hospitality. We seek qualified candidate for the below position.

Job Title: Reservation and Ticketing Agent
Country: Kenya
City: Nairobi
Department: Sales
Closing date: 30 October 2011




Job Purpose
Successful candidate will be responsible to optimise all front desk activity with guests lead to potential sales outcomes, ensure Etihad reservations and ticketing policies and procedures are correctly implemented and deliver customer service to exceed guest expectations.

Responsibilities
Your responsibilities shall include but not limited to:

• Efficiently handle guests and their queries, achieve personal targets and contribute to the overall team revenue, yield and volume targets.
• Comply with all Etihad reservation policies and procedures and standards of guest service
• Attend to guest problems, escalating to higher levels as required.
• Keep self up to date on product, service, policies and procedures.
• Ensure all monies accounted for and TSR tallies
• Correctly log, stock, and store all ticket stocks and properly stock and display all materials.
• In a state of flight disruption, liaise with all involved (guests and colleagues alike) in a positive manner and maintain revenue and guest satisfaction requirements.

Click here for more details and how to apply at Etihad Career Website