Title Business Consultant
City Baltimore
State MD
Description JOB OVERVIEW
Provide leadership and coaching to franchisees and Operations team in order to achieve short and long-term company and operation’s objectives. Utilize knowledge of restaurant operations and staff resources to provide counsel, advice and assistance to franchisee owners/operators to positively impact and improve sales, profits, operating standards and operating systems while maintaining or exceeding customer expectations. Ensure compliance with IDQ policies and system standards. Gain and maintain support of DMA chair people and other key franchisee leadership in achieving objectives. Engage functional experts when needed. Provide support to other functions when needed.
*Relocation not offered
ESSENTIAL FUNCTIONS
Managerial/Functional:
•Effectively implement and execute the Worldwide Operation’s Business Plan (rolling 1, 2 and 3 year plan).
•Develop and implement a district wide business plan (i.e., integrated marketing, operations, training, development and supply chain plan)
•When and where appropriate, establish and implement effective business plans with franchise owners in the district. Provide necessary counsel and assistance to ensure the plans include specific objectives and strategies in support of ADQ’s Operations and Marketing Plan. Monitor progress and goal achievement status.
•Provide leadership in developing and managing marketing performance through effective partnerships with appropriate departments, vendors and franchisees.
•Responsible for positioning franchisees for consistent achievement of optimal shift management, food safety, quality, service, cleanliness, repair and maintenance, and atmosphere goals as established by Operation’s Business Plan and ADQ’s operating standards.
•Where appropriate and available, determines financial status of select franchisees and monitors for progress. Provides impactful advice and counsel to position franchisees for optimal financial health.
•Partners with appropriate ADQ staff to help position new and existing franchisees to establish and execute effective development, reinvestment and renewal strategies.
•Responsible for monitoring consistent execution and delivery of company strategies to ensure food safety, menu compliance, trademark protection and IDQ standards.
•Maintain consistent performance standards for employees and vendors. Employ sound employee and vendor relations skills. Foster a corporate culture that promotes ethical practices, encourages individual integrity, and fulfills social responsibility. Maintain a positive a positive and ethical work climate that is conducive to attracting, retaining, and motivating a diverse group of top-quality employees at all levels.
•Consistently strive to achieve the Company’s financial and operating goals and objectives. Provide support to other departments/functions as needed.
•Consistently strive to meet or favorably exceed operating budget for department.
•Operate within and uphold IDQ’s policies and Business Code of Conduct.
Requirements Education/Experience:
•Bachelor’s degree in business, restaurant management or a related field or equivalent operations experience; and 4 or more years of restaurant management (multi-unit/high volume preferred) and/or franchise operations management (or an equivalent combination of education and experience).
Skills:
•Thorough knowledge and familiarity with the Restaurant Industry (QSR preferred).
•Thorough knowledge of restaurant operations.
•Proficient knowledge of marketing, finance, training, human resource and development.
•Well organized with a high attention to detail and accuracy.
•Strong analytical skills.
•Creative thinker who can quickly develop innovative ideas across a wide variety of business units.
•Strong communication skills, with the ability to clearly articulate concepts and programs to a variety of audiences.
•Proficient in Microsoft Word and Excel.
•Working knowledge of Microsoft PowerPoint.
•Ability to provide excellent customer service to both internal and external clients.
•Strong ability to multi-task and prioritize multiple projects and requests simultaneously, within an intense, deadline-driven environment.
•Relationship building skills with the ability to create mutually beneficial relationships with both internal and external clients.
•Ability to work quickly in a fast-paced environment with frequent interruptions.
•Ability to collaborate in a team environment.
JOB SPECIFICATIONS
Job requires:
•Employment contingent upon successful completion (meeting company standards) of a background screen and a restaurant operations skills test.
•Ability to work on evenings and weekends, as necessary, to meet business needs.
•ServSafe certification.
•Ability to travel 2 - 4 weeks per month for franchisee and staff meetings/visits.
•Ability to drive an automobile for franchisee and staff meetings/visits. May require sitting in vehicle up to 8 hours per day.
•Ability to acquire automobile insurance.
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