Etihad Careers: Job Vacancy for Cargo Customer Service Agent

Etihad Airways is the National Airline of the United Arab Emirates. The airline was set up by a Royal Decree in July 2003, with Abu Dhabi, the capital of the UAE, as its hub. Etihad started commercial operations in November 2003.

With Etihad, everyone who flies with us is welcomed as our guest. This simple credo illuminates everything we do, from big things like making sure that our fleet is one of the most advanced in the sky, to small touches like letting you choose the films you watch. We’re proud to be the National Airline of the United Arab Emirates. At the crossroads between Europe and Asia, our home reflects our commitment to bringing the world closer together - as does our highly cosmopolitan staff. As the National Airline of the United Arab Emirates, we seek to reflect the best of Arabian hospitality - cultured, considerate, warm and generous - as well as enhance the prestige of Abu Dhabi as a centre of hospitality between East and West.



Our goal is to be a truly 21st century, global airline, challenging and changing the established conventions of airline hospitality. We seek qualified candidate for the below position.

Job Title: Cargo Customer Service Agent
Country: UAE
City: Abu Dhabi
Department: Closing date
16 October 2012

Job Description
To provide exceptional standards of customer service and reservations, effectively and efficiently.Handle and coordinate the day to day customer service and operational issues, using sound product knowledge, strong leadership skills and problem solving abilities in order to provide exceptional customer service to Etihad Crystal Cargo Customers.

Requirements
 You should have:

•  A level or equivalent
•  And be Fluent in English

With: 

• Flight Planning & Management Skills & Knowledge of Airline Industry Practices

As well as:

• Customer Service and Cargo Reservations oriented trainings
• Cargo Skills and procedures.
• Flight planning and loading procedures.
• Aircraft types and ULD limitations
• Good knowledge of customer Service, operations and Sales functions.

Responsibilities

• Monitor performance, coach and motivate staff to provide exceptional standards of customer service.
• Prompt resolution of customer queries and complaints within specified turn around times.Enhancement of existing customer’s business portfolio through effective customer service.
• Manage day to day customer service issues and service recovery in accordance  with  corporate  Procedures 
• Maintain professionalism with internal as well as external customers. 
• Maintain high level of relationship with Worldwide GSSA’s
• Effective business sourcing through telesales
• Asses staff to understand training needs in order to meet job requirements and impart ‘on the job Training’ where required.
• Responsible for ensuring the continuity of business In event of system breakdown.

Click here for more details and how to apply at Etihad Career Website